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Why am I missing department data from Paylocity?
Why am I missing department data from Paylocity?

How to ensure your Paylocity department data can be synced by Merge

Thomas Martens avatar
Written by Thomas Martens
Updated over a week ago


Although your customer may have configured a department and location for an employee in Paylocity, you may not see this information in the Groups Common Model in Merge unless the data in Paylocity is configured correctly.


Paylocity's API does not provide department details when the effective date of an employee is before the hire date.


  1. Ask your customer to update the effective date to the hire date or a later date in Paylocity

  2. Trigger a re-sync of the linked account in your Merge dashboard (or simply wait for the next regular sync)

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