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Common Issues with UKG Pro
Common Issues with UKG Pro

Common Issues and Troubleshooting Tips.

Jemma Baus avatar
Written by Jemma Baus
Updated over a week ago

We have our Help Center Article on how to get a UKG Pro account linked. Here are some common error that we see for this particular integration:

The Account will not Link or says Relink Needed:

  • Troubleshooting Tip 1: The end user entered the incorrect API Key

    • Solution: The API Key is the Customer API Key found in Step 1.2 of our guide.

  • Troubleshooting Tip 2: The Username and Password are for the Service Account created NOT the login credentials, as shown in Step 2.6 of our guide.

  • Troubleshooting Tip 3: The UKG subdomain is NOT the URL subdomain. This value is found in Web Services. To learn more go to Step 3.2 in our guide.

  • Troubleshooting Tip 4: The Service Account must have access to Employee Person Details to authenticate with Merge Link, as shown in Step 2.4

Null Data or 403 Error Codes:

  • Troubleshooting Tip: Ensure the Service Account has the correct permissions for the data you requested.

    • For example, if you wanted to have a pay details in the Employment object, check off the Employee Compensation Details.

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