Here is our Help Center Article detailing the authentication of a SAP SuccessFactors account via Merge Link.

The Account will not Link or says Relink Needed:

  • Troubleshooting Tip 1: Make sure that the URL entered is the API Server URL not the Web URL, as shown in Step 1.

  • Troubleshooting Tip 2: The end user did not correctly paste the URL in Merge Link, as shown in Step 1.3. The end user must paste the entire URL in Merge Link.

  • Troubleshooting Tip 3: The end user did not input the correct API Key or Client Secret, as shown in Step 3.8.

    • For Merge Link, SAP API Key = Client ID

  • For Merge Link, Client Secret. is the string between ——BEGIN ENCRYPTED PRIVATE KEY——- and —-END ENCRYPTED PRIVATE KEY——- in the X.509 Certificate.

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