Here is our Help Center Article detailing the authentication of a SAP SuccessFactors account via Merge Link.
The Account will not Link or says Relink Needed:
Troubleshooting Tip 1: Make sure that the URL entered is the API Server URL not the Web URL, as shown in Step 1.
Troubleshooting Tip 2: The end user did not correctly paste the URL in Merge Link, as shown in Step 1.3. The end user must paste the entire URL in Merge Link.
Troubleshooting Tip 3: The end user did not input the correct API Key or Client Secret, as shown in Step 3.8.
For Merge Link, SAP API Key = Client ID
For Merge Link, Client Secret. is the string between ——BEGIN ENCRYPTED PRIVATE KEY——- and —-END ENCRYPTED PRIVATE KEY——- in the X.509 Certificate.
