Video Demo

Written Instructions

Step One: Find your UKG Pro Customer API Key.

1.) You'll want to login to your UKG Pro account and search Service Account Administration in your search bar on the top right.

2.) Copy the Customer API Key from under the header.

3.) Paste the Customer API Key in Merge Link.

Step Two: Create your Service Account

1.) On the UKG Pro Service Account Administration Page, click on "+ add" in the upper right hand side.

2.) Enter in the admin of your UKG Pro account's username and email. You will need the username later.

3.) Scroll down under Web Service to enable permissions.

Employee Person Details is required to authenticate your account with Merge.

PTO Plan Integration, Company Configuration Integration, Payroll Integration, Personnel Integration, Employee Job History Details, Employee Person Details, Employee Compensation Details are other relevant permissions.

4.) Click Save. Your new password will pop up. Save the password in a secure location.

5.) Enter your UKG Pro service account credentials in Merge Link and click Submit.

This should be the user name of your admin service user and the password you just generated.

Step Three: Finding your UKG Web Service Domain.

1.) In your search bar, search for Web Services.

2.) Copy the subdomain from any Web Services URL up until you see "ultipro".

For example if your URL is, then copy "Servicet". Please note, this is not the login url subdomain.

Paste your URL in Merge Link and press Submit!

Did this answer your question?