In your Merge account, go to Advanced -> Webhooks -> Third-party Webhooks. Make sure "Allow automatic webhook creation" is enabled.

Once the Front account has been linked, check if you are using Front partnership authentication. Go to Integrations -> Ticketing and find Front. If the "I'm a Front Partner..." box is checked and there are credentials entered, you are using partner authentication. If it is not checked, you are not.

Example partner authentication configuration

Example NOT using partner authentication

If you are NOT using partnership authentication follow this step ONLY and ignore the rest. If you are using partnership authentication, skip this step and go to Step 4.

Go to the Front linked account and enable all the webhooks you are require. Enter Merge in the signature key field (the actual value does not matter).

The Front receiving webhook set up is complete if you are NOT using partnership authentication!

If you are using partnership authentication, expand a webhook event in Merge and copy the Merge Receiver URL.

Note the following steps only need to be completed once. After this is complete, you will only need to enable the webhook events in the linked account page in Merge for additional linked accounts to support Front webhooks.

Next, go to your Front developer account and find your application. Go to Features and click "Create webhook".

Enter the URL from the previous step in the webhook URL field.

Add the specific events (webhook events you require). This should match the enabled webhook event types in Merge. Click "Save".

Go back to the Basic Information page of your app and copy the secret key.

In Merge, enable the webhook events by adding the secret key in the "Signature key" field.

Your Front receiving webhook set up is complete!