This article will cover:
1. General Information on Merge Self-Serve Plans
What is “self-serve”?
Self-serve is the option to sign-up and begin using Merge without contacting a member of our sales team.
What options do I have to “self-serve” with Merge?
Our Launch plan allows you to sign-up and begin implementing Merge instantly.
How is the Launch plan priced?
Launch Plan:
Free for your first 3 Production Linked Accounts
$650/month up until 10 total Production Linked Accounts
$65/Linked Account after 10 Linked Accounts
For more information about the features across our plans, please visit our Pricing Page.
What is a Production Linked Account?
Any live linked account that is not marked as ‘test.’ Production Linked Accounts are intended only for production data. To see how to mark an account as Test, please see our Help Center article on Test Linked Accounts.
How do I sign-up for the Launch plan?
Sign-up at at app.merge.dev/signup for our US multi-tenant server.
If you wish to use our EU multi-tenant option, please reach out to a member of our team to get you started. Refer to our EU multi-tenant FAQ for more information.
If I want access to more Production Linked Accounts at a scalable price, what should I do?
You would need to explore our Core, Professional, or Enterprise plans, which offer buckets of Production Linked Accounts at bulk discounts.
Please reach out to a member of our Sales team to discuss how we can best serve your use case. Schedule a conversation here.
2. General Billing Information for Merge's Self-Serve
If I am on the Launch plan, when am I billed?
The first of the month, based on your average monthly usage in the previous month.
What are my options for paying, and where do I pay?
We accept payment via credit card and ACH. You can enter your payment details and pay through the billing tab in your Dashboard.
If billing occurs on the first of the month and is based on the previous month’s average, how do you count my ‘average’ number of Production Linked Accounts?
Billing is based on the net-average daily count of the previous month’s Production Linked Accounts.
We calculate this by taking a snapshot of your production-linked accounts on each day of the month and averaging it by the number of days elapsed in that month.
How do I know whether I am going to receive a bill at the beginning of the month?
You can see the plan you will be charged for in your Billing Dashboard.
Am I limited on data usage, such as Common Model count or API requests, with your self-serve plans?
No.
3. Transitioning to a paid Launch Plan
What happens if I add a 4th Production Linked Account?
The first time this occurs, you will receive an email notification that you have hit the free threshold of the Launch plan.
Am I charged for the Launch plan pricing immediately after adding a 4th Production Linked Account?
Not necessarily. You will only be charged for our Launch plan if your average number of Production Linked Accounts over the course of a month is 4 or greater.
If I don’t have payment information on file and I’m charged for Launch, what happens?
You will still receive an invoice in your dashboard, and be prompted to enter payment information in the Billing section of your Dashboard.
Note: Production Linked Accounts over the Free Plan limit may be locked if your account is delinquent in non-payment for longer than 60 days.
4. Transitioning from Launch to Premium (Core / Professional / Enterprise) Plans
If I am on the Launch plan, and my monthly average is greater than 10 Production Linked Accounts, what happens?
You'll be charged for each new Linked Account at a rate of $65 per Production Linked Account.
If you would like to upgrade to our Core, Professional, or Enterprise plans, you should contact our sales team.
5. Merge User Prior to April 1, 2023
I was on the Free or Launch plan prior to your pricing plan update. What changes can I expect?
You will not be immediately switched over to our new pricing plan and will be able to stay on our old pricing plan until July 1, 2023.
We will notify you and your Organization via email leading up to the switch over on July 1, 2023 so you can prepare accordingly.
How was my billing affected?
If you are a current Launch customer with 5-20 Production Linked Accounts:
Starting on July 1, you will be billed with our new Launch pricing with your first bill on July 31.
Please note if you have more than 10 Production Linked Accounts, your billed amount will change.
If you are a current Free customer with an average count of Production Linked Accounts higher than 3 but less than 5:
Starting on July 1, you will be billed with our new Launch pricing with your first bill on July 31.
If you are a current Free customer with an average count of 3 or less Production Linked Accounts:
Starting on July 1, you will be continue on our Free plan.
Your first bill would be on July 31, 2023 and reflect your average number of Production Linked Accounts for the month of July.