This article will cover:

  1. General Information on Merge's Self-Serve Plans

  2. General Billing Information for Merge's Self-Serve Plans

  3. Transitioning from Free to Launch Plans

  4. Transitioning from Launch to Premium (Grow / Expand) Plans

  5. Merge User Prior to October 18th, 2022

1. General Information on Merge Self-Serve Plans

What is “self-serve”?

  • Self-serve is the option to sign-up and begin using Merge without contacting a member of our sales team.

What options do I have to “self-serve” with Merge?

  • Our Free and Launch plans allow you to sign-up and begin implementing Merge instantly.

How are your self-serve plans priced?

Pricing for both plans is as follows:

  • Free Plan:

    • Cost: Free

    • Limit: Up to 5 Production Linked Accounts and 5 Test Linked Accounts; unlimited synced data per linked account.

  • Launch Plan:

    • Cost: $650/month

    • Limit: Up to 20 Production Linked Accounts and 5 Test Linked Accounts; unlimited synced data per linked account.

  • For more information about the features across our plans, please visit our Pricing Page.

What is a Production Linked Account?

  • Any live linked account that is not marked as ‘test.’ Production Linked Accounts are intended only for production data. To see how to mark an account as Test, please see our Help Center article on Test Linked Accounts.

How do I sign-up for the Free plan?

  • Sign-up at at app.merge.dev/signup for our US multi-tenant server.

  • If you wish to use our EU multi-tenant option, please reach out to a member of our team to get you started. Refer to our EU multi-tenant FAQ for more information.

How do I sign-up for the Launch plan?

  • You can’t. You will be automatically upgraded to our Launch plan once your account surpasses an average of 5 Production Linked Accounts in a given month.

Aside from price and number of Production Linked Accounts, what are the major differences between your Free and Launch plans?

  • Nothing. Both plans include the same functionality. You can view the features available for both plans in our Pricing Page.

If I anticipate having more than 20 Production Linked Accounts, what are my options?

  • You would need to explore our Grow or Expand plans, which offer unlimited Production Linked Accounts. Our Launch plan is limited to 20 Production Linked Accounts and you would be unable to continue using Merge successfully if you move past this limit.

  • Please reach out to a member of our Sales team to discuss how we can best serve your use case. Schedule a conversation here.


2. General Billing Information for Merge's Self-Serve

If I am on the Launch plan, when am I billed?

  • The first of the month, based on your average monthly usage in the previous month.

What are my options for paying, and where do I pay?

  • We accept payment via credit card and ACH. You can enter your payment details and pay through the billing tab in your Dashboard.

If billing occurs on the first of the month and is based on the previous month’s average, how do you count my ‘average’ number of Production Linked Accounts?

  • Billing is based on the net-average daily count of the previous month’s Production Linked Accounts.

  • We calculate this by taking a snapshot of your production-linked accounts on each day of the month and averaging it by the number of days elapsed in that month.

How do I know whether I am going to receive a bill at the beginning of the month?

Am I limited on data usage, such as Common Model count or API requests, with your self-serve plans?

  • No.


3. Transitioning from Free to Launch Plans

If I am on the Free plan, what happens if I add a 6th Production Linked Account?

  • The first time this occurs, you will receive an email notification that you have hit the threshold of the Free plan.

Am I charged for the Launch plan pricing immediately after adding a 6th Production Linked Account?

  • Not necessarily. You will only be charged for our Launch plan if your average number of Production Linked Accounts over the course of a month is 6 or greater.

If I don’t have payment information on file and I’m charged for Launch, what happens?

  • You will still receive an invoice in your dashboard, and be prompted to enter payment information in the Billing section of your Dashboard.

  • Note: Production Linked Accounts over the Free Plan limit may be locked if your account is delinquent in non-payment for longer than 60 days.


4. Transitioning from Launch to Premium (Grow / Expand) Plans

If I am on the Launch plan, and my monthly average is greater than 20 Production Linked Accounts, what happens?

  • A member of the sales team will reach out to discuss our Grow and Expand plans, which feature unlimited Production Linked Accounts.

  • Failure to upgrade your plan will result in the pause in syncing of data for any newly added Production Linked Accounts over your Launch plan limit of 20.


5. Merge User Prior to October 18th, 2022

I was on the Launch plan prior to the update of your Free and Launch plans — when did this change occur?

  • You and your Organization received an email on October 18, 2022 regarding the change.

  • The new plan structure went into effect on October 18, 2022.

How was my billing affected?

  • You would not have received a bill for the month of November.

  • Because of the change in our billing from pre-paid monthly to retroactive, you already pre-paid for your usage of Merge for the month of October.

  • Your first bill would be on December 1, 2022 and reflect your average number of Production Linked Accounts for the month of November.

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