A Linked Account represents a single connection between Merge and a third-party platform. Linked Accounts can be in either production or testing and have varying statuses depending on connection health. Here's how each affects billing:
Test Linked Accounts
Never counted toward billing
Production Linked Accounts
Complete - counted towards billing
Accounts that are live and refreshing data at a specified frequency
Incomplete - not counted towards billing
Accounts that are missing credentials or never finished connecting
Relink Needed - not counted towards billing
Accounts that have expired credentials and are no longer syncing
Idle - counted towards billing
Accounts that have valid credentials but fall into either of these categories:
You have not made an inbound request to the Linked Account for 2 weeks
You have not responded to a webhook for the Linked Account in 2 weeks