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Why is my Linked Account "Paused"
Why is my Linked Account "Paused"

Defining the Merge Paused Status

Updated over a week ago

How does an account get "Paused"?

Linked Accounts enter into a paused state if any of the following occurs

  1. The Linked Account has not had a successful sync in 2 weeks

  2. You have not made an inbound request Linked Account for 2 weeks

  3. You have not responded to a webhook for the Link Account in 2 weeks

How to unpause accounts

If the Linked Account was paused due to inactivity: Force re-sync the Linked Account through the dashboard or via API or make an inbound request to Linked Account.

If the Linked Account was paused due to failing syncs: Relink the account.


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