Including the Linked Account ID in your troubleshooting request can drastically reduce your time to resolution.

How to find your Linked Account ID:

  1. From your Merge Dashboard, click into Linked Accounts

  2. Find the account you are having issues with (there are two tabs, one for Production accounts & one for Test Linked Accounts), click into the account

  3. The URL of the page should look like:

    In this example, the Linked Account ID is: 15a56fb2-6efd-4fb6-a63b-f1ee3a4895e1

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