Overview
This guide will walk you through creating a practitioner role within ADP Workforce Now to link your account.
Prerequisites
Please ensure you fulfill all the requirements to set up the integration:
You are an Administrator in your company's ADP instance, or someone has shared their access with you.
Instructions
Step 1: Create a profile with access to reports
In your ADP Workforce Now account, go to Setup and find Access Permissions. Then go to Manage Profiles and click Create Profile and fill in the following fields:
Step 2: Give your service account access to securely sync your data
In Menus & Features, go to Reports & Analytics to make sure the following boxes in are checked:
Required Fields in My Reports:
All Reports
My Standard Reports
Required Fields in View:
Reports Output
Reports Scheduled
Required Fields in Reports Dashboard:
Reports Dashboard
Required Fields in Standard Reports:
All Reports (only grants access to report types that are otherwise checked)
Personal & Employment
Recommended Fields in Standard Reports:
(optional) Benefits for Benefits data
(optional) Pay Statement History for Pay data
(optional) Time Off for Time Off data
Next, go to People and make sure these boxes are checked off:
Required:
Employee Profile Report
Employment Profile
Personal Profile
(optional) If you need Payroll data, select Pay at the top
Recommended:
All People permissions: Click SELECT ALL in the top left. This will allow the integration to sync data pertaining to Time Off, Time and Attendance, Payroll, and Benefits information
(optional) In Sensitive Personal Information, go to On Screen & Reports and On Reports, and from the drop down menu select No Masking, Partial Masking, or Masking. This will allow the service account to securely sync your complete data set.
If you do not want to sync over information such as Birthdate, SSN, or Bank Info, please Mask this information!
On the last screen, Status & Save, activate the profile, and then save it below:
Step 3: Create a new user and assign it to your "Integrations Service Account" profile
From the Setup menu, select Security Management
In Security Management, click People, then Manage Users and + to add a user.
Fill in the fields on the Add a New User page, using the fields displayed to you in the linking flow. See an example below:
Click Continue.
In Step 1 "User Information", set the User Type to the “user is an independent contractor...” option, and set the User Role to “Product User”.
In Step 2 "Services":
Assign the profile by selecting WFNPractitioner in the "Available Service Profiles Box" and moving it to the "Selected Service Profiles"
Proceed through Step 3, and confirm the new user.
Please note that a Username will be Auto-Generated for this person. That is completely okay and expected!
Step 4: Connect the service account user to the service account profile
Go back to your Workforce Now portal, and go to the Access Permissions page like before to find the Manage People page. Search for Service Account to pull up the new user (that should be its last name)
Click the user to pull up User Access Permissions, and select Manage Profile Memberships. Add the Service Account Profile that you created to the user. Click Save
Now that the Service User has the right Profile associated, verify that the Menus & Features and Sensitive Personal Information for this user match what you set up in the Profile earlier (Step 1)
Lastly, in People Access, under Service Account Currently Has, check off View Only Access to all People. Click View List of Selected People, and make sure that list is not empty. This is needed to view employees (including terminated)
Step 5: Return to your linking flow and authenticate
When that is all completed, return to the linking flow and click Submit. You should see a success message indicating your integration is all set. If the service account needs modification, you will be instructed to try again with the same account values displayed to you!
Having trouble authenticating?
Our recommendation is to delete the created user and restart the process from Step 3. ADP often encounters issues when updating the information of the prior service user, so we recommend starting from scratch.