Getting to the Logs Dashboard

After logging in you can access the Logs Dashboard by clicking on Logs.

Searching Logs

Direction:

Inbound:

Inbound Direction of API Requests within the Logs Dashboard refers to API Requests made from your account to Merge. The URL will include Merge, and the icons will show your account initial -> Merge Logo.

These requests will show what Merge is returning to you in our normalized Common Model format. If you are searching for something specific, you can use our Text Search capabilities within the Log Search Bar, and comb through the Response Body within the Log!

Outbound:

Outbound Direction of API Requests within the Logs Dashboard refers to API Requests Merge makes directly the Third Party Provider. The URL will include the Third Party Provider (HRIS, ATS, CRM system, etc.) and the endpoint Merge is calling to gather data (mappings can be found here. Icons will show the Merge Logo -> Provider's Logo.

These Logs will contain the Response Body, that shows what the Provider is returning to Merge - this is what Merge normalizes into our Common Model. Viewing the direct API Responses are helpful to investigate issues with the Third Party Provider such as Missing Permissions, Incorrect Authorization, Null / Missing Fields in the system, etc.

Text Search:

One of the most useful tools for investigating your responses will be the Text Search Capability within the Logs Dashboard. You can query for a specific text criteria, and the Logs Dashboard will filter down to just the related logs that contain the text in the response body. This can be incredibly useful if you are searching for a specific Employee, Candidate, field, etc.

Using tools such as the Text Search Capability and filtering based on Direction / Integration, you can comb through the Requests and Response Bodies for primary investigations into any questions you may have!

Including a link to the logs where you are seeing the error is very helpful for the Merge team to debug the problem you are facing.

Tips on finding the right Logs:

Filtering Criteria

Date: use this criteria to narrow down the request you are looking for

Direction: if you are making the request to Merge, the direction is inbound. Outbound requests are the requests that Merge is making on your behalf to our integrations

Integration: if you know the specific Integration, you are able to filter down to just that particular one

Method: GET or POST

Organization: Filter the requests by your end user

Response Code: Most commonly used to filter results to not 200 (if you are looking for an error)

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