Zendesk - How do I link my account?

Last updated: November 12, 2025

Overview

To authenticate Zendesk using an API key, you will need to provide the following information:

  • Zendesk subdomain

  • Zendesk API key

  • Email address used to log into your Zendesk account

This guide will walk you through finding or creating those credentials within Zendesk.

Instructions

Step 1: Find your Zendesk subdomain into the linking flow

Identify the sign-in URL used for your Zendesk account. For example, if you sign in at "acme.zendesk.com", your subdomain would be "acme"

Step 2: Enter your Zendesk subdomain into the linking flow

Enter the Zendesk subdomain from Step 1 into the linking flow

Step 3: Find your Zendesk API key

  1. Within Zendesk, click the Grid icon next to your profile avatar and then select Admin Center from the prompted dropdown menu

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  2. From here, expand the Apps and integrations dropdown in the left menu and select API Tokens

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  3. Click on Add API token

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  4. Copy the API key and then click Save

    Note: Make sure that token access is enabled, under the API Configurations

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Step 4: Enter your Zendesk API key and email into the linking flow

  1. Enter the API key you copied into the linking flow

  2. Enter the email address that you use to log into your Zendesk account