HiBob - Troubleshooting "No Fields Found" in Field Mappings

Last updated: June 2, 2025

If you're seeing "No Fields Found" or missing fields when setting up field mappings for your HiBob integration, this usually indicates that the required data permissions haven't been properly configured in HiBob. Here's how to resolve this issue:

Check HiBob permissions

The most common cause is insufficient permissions for the service user in HiBob. Make sure the following permissions are enabled in your HiBob Permission Group:

  • People > Home - Required for personal information like gender and basic employee details

  • People > Work - Required for job titles, departments, and manager information

  • People Data - Required for custom fields

Steps to configure permissions

  1. Log into HiBob as an administrator

  2. Navigate to Settings > Permission Groups

  3. Select the permission group used for your integration

  4. Under "View" permissions, ensure all relevant sections are enabled

  5. Save your changes

Note: After updating permissions, you may need to wait for the next sync cycle or request a full resync for the changes to take effect.

Still having issues?

If you've verified all permissions are correct but still don't see fields:

  • Verify that there is actual data in your HiBob system for the fields you're trying to map

  • Ensure you're using the correct security group for the service user

If problems persist after trying these steps, contact support for further assistance.