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ServiceNow - How do I link my account?
ServiceNow - How do I link my account?

How to link your ServiceNow account to Merge

Toan Dao avatar
Written by Toan Dao
Updated over a week ago


To authenticate ServiceNow, you will need to provide the following information:

  • Subdomain

  • Username

  • Password

This guide will walk you through finding those credentials within ServiceNow.


Step 1: Enter your subdomain in the linking flow

For example, if you sign in at "", enter "acme".

Step 2: Check if the account has admin roles & privileges

  1. In ServiceNow, go to the upper-left corner of the page and click on All

  2. From here, navigate to User Administration > Users and then search for your user record

  3. The minimum roles required should be admin, web_service_admin, and/or rest_admin. If these roles are not present in the Roles related list, click Edit.

  4. In the Collection list, look for each role (admin, web_service_admin, and/or rest_admin) and add them by clicking on the right arrow. Once you have all the roles added click Save

Step 3: Enter your ServiceNow username & password

  1. Your username is the same username you use to sign into your account

  2. Your password is the same password you use to sign into your account

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