ServiceNow - API Key

How to link your ServiceNow account in Merge Link

Toan Dao avatar
Written by Toan Dao
Updated over a week ago

Step One: Enter your Domain in Merge Link.

For example, if you sign in at "", enter "acme".

Step Two: Check if the Account has Admin Roles & Privileges

1.) In ServiceNow, go to the upper-left corner of the page and click on All

2.) From here navigate to User Administration > Users and then search for your user record

3.) The minimum roles required should be admin, web_service_admin, and/or rest_admin. If these roles are not present in the Roles related list, click Edit.

4.) In the Collection list, look for each role (admin, web_service_admin, and/or rest_admin) and add them by clicking on the right arrow. Once you have all the roles added click Save.

Step Three: Enter Your ServiceNow Username & Password

1.) Your username is the same username you use to sign into your account.

2.) Your password is the same password you use to sign into your account.

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