On our Expand plan, Merge guarantees a 2-3 week turnaround on net new integrations. If you provide us with a sandbox, API Key, and developer documentation we will build the new integration in 2-3 weeks. Due to the availability of passthrough requests, this timeline does not usually include Writes support, however, we will work closely with your team to build out mutually supported POST functionality shortly thereafter. If there are any issues that arise from the underlying platform, Merge will communicate clearly to the customer and work as quickly as possible to launch a beta v1 integration within the timeframe agreed upon.

What is included in the 2-3 week turnaround:

  • Reads for data where both Merge and the underlying platform have overlapping support

What is not included in 2-3 week turnaround:

  • Writes support

Note that any issues that arise that are out of the control of Merge could result in the delay of this timeline. Our team will make best efforts to communicate and solve issues in these cases.

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