Overview
This guide will walk you through the steps to become a Freshteam partner and get listed on their marketplace. Note that partnership is not required for the Freshteam integration to work.
Instructions
Step 1: Create an Extended Freshteam Account (if necessary)
Create a trial Freshteam account.
Send an email to [email protected] and request for an extension.
cc [email protected] in your email
Mention the email ID you used to create your trial Freshteam account above
Step 2: Submit your Integration as an External App
If you’ve integrated with Freshteam via Merge, you qualify to be listed on our marketplace as an External App. In order to submit the app, follow these steps:
Log into your Freshteam account, and go to Settings > Apps > Go to Developer Portal > Create App > External App.
Enter the following in the dropdown:
App name - your product name
URL - a URL that redirects to your product's sign-in page
Click Proceed. You should be redirected to the app submission form.
Fill out the required fields and any desired optional fields on the app submission form. Please make sure you go through Freshteam's App Content Guidelines before you create content for the submission.
Once you have finalized the content, click on Save & Publish on the top right corner to submit your app.
Note that you can also Save the content and come back to it at any time
Note: Create content that covers the Integration functionality as opposed to the functionality of your product.
Step 3: App Review Process
Once you submit your app, you will receive further communication from the Freshworks Marketplace team to your support email ID.
Note that app review and approval can take up to two weeks.
If your app review process is delayed, please email [email protected] and cc [email protected]
Step 4: Post Approval
Once your app is approved, it will appear on the Freshteam Public Marketplace and in the Apps section within all Freshteam customer accounts. You can use your extended Freshteam account to resubmit your app in case you want to update it.
Resources:
Live External App Examples: